Delays in sending text messages

Incident Report for Bulletin

Resolved

The incident has resolved, all queues have cleared.

Posted Nov 20, 2024 - 21:32 NZDT

Identified

Queues are clearing, but delays are still expected.

Posted Nov 20, 2024 - 20:29 NZDT

Investigating

There is currently a backlog of messages for sending into New Zealand.
We are working to identify the cause.

Posted Nov 20, 2024 - 20:07 NZDT

This incident affected: Messenger REST API (https://www.bulletinmessenger.net/api), Messenger Portal, SMPP (smsc01.bulletin.net), Email2SMS, NZ Carrier Spark, NZ Carrier One, NZ Carrier 2Degrees, NZ Carrier Skinny, and Bulletin Connect.